Return Policy
Gymshark offers 30 Days Free Returns on eligible items. Please read the return requirements below before sending anything back.
Important: Customers must contact our customer service team before sending any return. Returns sent without contacting customer service first may not be accepted.
30-day return window
Gymshark offers 30 Days Free Returns. Eligible items may be returned within 30 days from the date your order is delivered.
Return shipping cost
Return shipping is free for eligible returns that follow our return instructions. Please contact customer service first to receive the correct return details.
Return eligibility
To qualify for a return, items must meet the return conditions listed below. Gymshark may be unable to accept returns that do not meet these requirements.
- Items must be returned within the 30-day return window.
- Items must be unworn, unused, unwashed, and in clean condition.
- Original tags, labels, packaging, and accessories should be included where applicable.
- Items must not show signs of wear, damage, stains, odors, washing, alteration, or misuse.
- Proof of purchase or order details may be required to verify the return.
Non-returnable items
Some products may not be eligible for return due to hygiene, safety, customization, or final sale restrictions.
- Items marked final sale or non-returnable at the time of purchase, if applicable.
- Underwear, swimwear, and hygiene-sensitive products, unless they are unopened and eligible under applicable product conditions.
- Items that have been worn, washed, used, damaged, altered, or returned in unsellable condition.
- Gift cards, digital products, or promotional items, if applicable.
- Returns sent without contacting customer service first.
How to start a return
Please contact our customer service team before sending any return. Do not send your item back without return instructions.
Email customer service
Contact Gymshark at [email protected] and request return instructions.
Include your order details
Please include your full name, order number, email address used at checkout, item name, reason for return, and photos if the item arrived damaged or incorrect.
Wait for return instructions
Our customer service team will provide the correct return instructions and return details for your request.
Send the return as instructed
Pack the eligible item securely and follow the return instructions provided by customer service.
Return address information
We do not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent to the wrong address or sent without contacting customer service first may not be accepted.
Refund process
Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements.
- Approved refunds are processed back to the original payment method where possible.
- Refund processing time is 3–15 days after the returned item is received and inspected.
- Original payment provider or bank processing times may vary.
- Shipping, taxes, duties, or other charges may be handled according to the details of your order and applicable policies.
Exchanges
If you need a different size, color, or item, please contact customer service first. Exchange availability may depend on product availability and return eligibility.
If an exchange cannot be completed, our team may provide return instructions so the eligible item can be reviewed for a refund.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or incorrect details. This helps us review your request faster.
Final sale rules
Items marked as final sale, clearance final sale, or otherwise non-returnable at the time of purchase may not be eligible for return or exchange unless required by applicable consumer protection rules.
If you are unsure whether your item is eligible, contact customer service before sending it back.
Contact us
For return instructions, refund questions, exchange help, damaged item support, or return eligibility questions, contact Gymshark customer service at [email protected].
Please include your order number and a clear description of your request so our team can assist you as efficiently as possible.
