Overview

Gymshark respects customer privacy and aims to be clear about how personal information is handled. This policy applies to information collected through our ecommerce website, customer support communications, order activity, marketing signups, and related shopping interactions.

By using the Gymshark website, submitting information, placing an order, or contacting us, you acknowledge that your information may be handled as described in this Privacy Policy.

Information we collect

We may collect information that you provide directly, information related to your order, and limited technical information collected when you use our website.

• Contact details, such as your name, email address, billing details, and shipping details.
• Order information, such as products purchased, order number, order history, delivery details, and customer service notes.
• Account information, if you create or use an account on the website.
• Customer support information, including messages, attachments, photos, or details you provide when contacting us.
• Marketing preferences, such as whether you subscribe to promotional emails.
• Website usage information, such as pages viewed, browsing actions, device information, cookie data, and general analytics data.

How we use information

Gymshark uses personal information for normal ecommerce, customer support, security, communication, and website improvement purposes.

• To process, confirm, fulfill, and manage orders.
• To provide shipping, delivery, return, exchange, and customer support assistance.
• To respond to questions about products, orders, accounts, and website use.
• To send order confirmations, service messages, account updates, and support replies.
• To improve website performance, store navigation, content, and customer experience.
• To detect, prevent, or respond to fraud, unauthorized activity, security issues, or misuse of the website.
• To comply with applicable recordkeeping, tax, payment, or legal obligations.

Order processing

When you place an order with Gymshark, we use the information you provide to confirm the order, process the purchase, arrange fulfillment, provide order updates, and respond to order-related support requests.

We may also use order information to help review return or exchange requests, investigate damaged or incorrect items, verify purchase details, and maintain accurate customer service records.

Payment information

Gymshark accepts payments through PayPal, Stripe, and Credit Card payment processing options. Payment information is handled by the applicable payment processor to complete your transaction securely.

We do not use this policy to claim that we store full payment card details. Payment processors may collect and process payment information according to their own security practices and privacy terms.

Cookies and analytics tracking

Gymshark uses cookies and analytics tracking to support website functionality, understand how visitors use the store, improve site performance, and help provide a smoother shopping experience.

• Essential cookies may help the website work properly, including cart, checkout, and account functions.
• Analytics cookies may help us understand website traffic, page activity, and general browsing behavior.
• Preference cookies may help remember certain settings or improve the way the website appears to you.
• Marketing-related cookies may help measure the effectiveness of promotional content, where applicable.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Email marketing

If you subscribe to Gymshark email marketing, we may use your email address to send promotional messages, product updates, sale information, or other marketing communications.

You can opt out of marketing emails by using the unsubscribe link included in marketing messages or by contacting us. Even if you opt out of marketing, we may still send non-promotional messages related to orders, support, transactions, or account activity.

Service providers

We may share limited information with service providers that help Gymshark operate the store and provide customer service. These providers may assist with payment processing, website hosting, order management, shipping support, email delivery, analytics, security, and customer communications.

Service providers are only given information needed to perform their services and are expected to handle personal information responsibly.

Data security

Gymshark uses reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no website, payment system, email communication, or online storage method can be guaranteed to be completely secure.

Customers should use caution when sharing sensitive information and should contact us if they believe their account, order, or communication with Gymshark may have been affected by unauthorized activity.

Data retention

We retain personal information for as long as reasonably needed to provide services, process orders, respond to customer support requests, maintain business records, meet legal or accounting requirements, resolve disputes, and protect the website.

The retention period may vary depending on the type of information, the reason it was collected, customer activity, and applicable recordkeeping needs.

Customer privacy rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.

To submit a privacy request, contact Gymshark at [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

Gymshark does not knowingly collect personal information from children for ecommerce purposes. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

International users

If you access the Gymshark website from outside the location where our store operations or service providers are based, your information may be processed in a different location than your own. Privacy rights and protections may vary depending on your location.

By using the website or submitting information, you understand that your information may be transferred, stored, or processed as needed to provide ecommerce services and customer support.